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Initial Setup and Required Permissions

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Summary: 
 When first launching Magic Earth, you’ll be prompted to grant essential permissions for navigation, storage, and notifications. 

Steps: 

  1. 1. Open Magic Earth. 

  1. 2. Allow Location Access → Always Allow for accurate navigation. 

  1. 3. Grant Storage Access to download offline maps. 


Notes: 

  • You can manage permissions anytime in your phone’s system settings. 

  • Denying permissions may affect routing, recording, or offline features.