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Refund Policy and Requesting a Refund
Summary:
Refunds for Magic Earth Premium are processed differently depending on where you made your purchase:
App Store (iOS): Managed by Apple.
Google Play Store (Android): Managed by Google.
Magic Earth Web Store: Managed directly by Magic Earth Support.
Magic Earth cannot process refunds for purchases made through the App Store or Google Play Store, as those platforms control all payment transactions and refund policies.
Steps:
On Android (Google Play)
Under Order History, find your Magic Earth payment.
Select Request a Refund and follow the on-screen steps.
On iOS (App Store)
Sign in with your Apple ID.
Locate the Magic Earth transaction.
Select Request a Refund, and choose the reason.
Refunds are typically processed within 3–5 business days depending on your payment provider.
On Website (within 14 days of purchase)
Go to Paddle’s Order Support – www.paddle.net
Submit your request with the email and order number used at checkout.
Our support team will review your request and respond within 2–3 business days. Approved refunds will be credited to your original payment method.
Processing Time: Typically 5–10 business days, depending on your bank or payment provider.
Important Notes
Refund eligibility depends on each platform’s refund window and purchase conditions.
Subscriptions canceled after renewal may not be immediately eligible for a refund but will remain active until the billing period ends.
Always ensure you request the refund from the same platform you used to make the purchase.