Support portal

My Tickets

Frequently asked questions

Magic Earth crashes on start navigation on GrapheneOS or e/OS

The app crashes or freezes when I start navigation. What should I do?


If the app crashes or freezes when you start navigation—especially on devices running GrapheneOS or /e/OS—please first make sure that you are using the latest version of the app.

Our team is already aware of this issue and is actively working on a fix that will be released in an upcoming update.

Because the issue is already known, there is no need to submit additional reports. We sincerely apologize for the inconvenience and appreciate your patience while we work on resolving it.